Frequently Asked Questions
Zephyr at the Rialto: Everything you need to know
We are so grateful to be open, and have moved our winter operations to the Rialto at 10 West Main Street in the heart of downtown Bozeman in order to accommodate our clients with more space and adhere to state and county guidelines during this time. We’ve included all of our policies below, and while we navigate this territory, we thank you in advance for your patience and for honoring all policies. Your health and safety is, and always has been, our highest priority. Please don’t hesitate to be in touch with us with any questions at all by emailing email@example.com or calling us at 406-219-7158 anytime.
Reserve your spot in advance.
Clients must reserve their spot in class at least 30 minutes in advance and our late cancel window has increased from 8 to 12 hours, so thank you in advance for planning ahead and committing to class – you’ll be booking one of only a limited number of bikes. As a community full of people who consider one another, we also ask that you reserve space in one class per day so that as many riders can get their Zephyr on as possible.
Wear your mask.
You must wear a mask at the Rialto any time you are not riding your bike.
Check in – in person and on your phone.
We encourage you to check yourself in using the Zephyr app once you reach the Rialto. Please also verbally give your name to the front desk when you arrive – they’re to your left at the ticket booth when you walk in.
Street shoe free zone.
We require that you leave your street shoes in the lobby before heading down the stairs for class, and that you take all other personal belongings with you to your bike – there will be a bin at your bike in which you can store your things.
Cycling shoe rentals for free.
We require indoor-only clip-in shoes. If you don’t have clip-in shoes, you can rent a pair for free from the studio when you arrive.
Weights and mats.
If you are signed up for an Uplift, Evolve or Unify class, you’ll pick up your preferred weight size when you arrive at the studio. If signed up for Evolve or Unify, make sure to *bring your own mat*. We will not have any extras available for use at the Rialto.
The nitty gritty: cancellation policies.
Our cancellation window is 12 hours, and cancellation fees for those on memberships is $15 for a late cancel and $20 for a no show, so please plan ahead accordingly to avoid a loss of a class credit or a fee.
Give yourself time – and space.
Plan to arrive at the studio 10-15 minutes before class begins. Conversely, give yourself enough time to get to class – no late entry once a class begins. Downtown street parking is 2-hour parking from 8:00am – 6:00pm. Check out this great map that highlights the area where parking limits apply and where parking garages are located. Outside of the highlighted range, parking time is not monitored – just look out for any residential permit signs and avoid those areas. As for parking garages, we recommend the Bridger Park Downtown Garage where the first 2 hours are free and each additional hour afterwards is $1/hour after. Check out this link for more information.
Please fill up your water bottle at home before you arrive to minimize points of touch contact at the studio. There will not be a water fountain available on the premises, but we do sell water for $2.
Be in touch.
Don’t hesitate to call us at our NEW Rialto phone number, 406-219-7158, or email us at hello@zephyrcyclingstudio.
Where is Zephyr located and where do I park?
Zephyr is located at 2000 S Third Ave, Unit B, in the middle of the blue building adjacent to Freshies Café (a great spot for post-ride fuel!) on the corner of South Third Avenue and West Kagy. We have plenty of parking — you are welcome to park in any of the undesignated parking spaces.
Do you have classes for beginners?
Does Zephyr have showers?
Yes, Zephyr has two showers stocked with EO products and bath towels as well as blow dryers for your use. You don’t have to sign up ahead of time to get a shower, first come first serve! *Please note: During our Phase 2 reopening beginning June 1, showers will not be open to the public for the time being.*
Do I need to bring or rent a bike towel?
Where can I get water?
We have a water fountain for filling up your reusable bottle — don’t forget to bring one! We also sell water bottles for $2.
What should I wear?
Anything in which you feel comfortable sweating. Most people wear workout leggings/bike shorts and a t-shirt or a tank. Don’t forget socks! (But if you do, we sell them!)
Should I wear cycling shoes? Are sneakers okay? Do you rent cycling shoes?
We are a clip-in only studio, so make sure to bring your cycling shoes (our bikes are SPD or Look Delta clip compatible) or to add a free pair of rental shoes to your reservation when you book.
How do I sign up for class?
How do I sign up for my first month of unlimited classes?
Your first month of unlimited classes is only $88. Sign up here to create an account, purchase your first month, check out our schedule and types of classes, book a class. If you ride at least 12 times during your intro month, you can receive half off the first month of a Zephyr annual membership (normally $128/month)!
How can I access student/teacher rates?
Show us a picture of your student/teacher ID or present a valid email address to the front desk and we will tag your account so that you automatically receive discounts on memberships and class passes (including a $99/month annual membership rate and a 10 class pass for $110!) when you check out online, through the app, over the phone or in person.
Why aren't you on MindBody?
We operate through a different, more nimble platform called Mariana Tek that streamlines your booking experience and several other features including the ability to easily book for guests and choosing your bike for class. Apple and Android users can download our “Zephyr Cycling” app and everyone can log in through our website using the Chrome browser, which is responsive for all devices. Issues? Don’t be afraid to contact us at firstname.lastname@example.org or at 406.404.1663.
Why do I need to book a bike?
What does the email I get after class include?
The email sent to you after class delivers your class stats that mirror the numbers you see on the center console (and more!) after class, including mileage, average wattage, total wattage and calories burned. You can also view your historical stats on our website under your account.
What if I need to cancel?
We get it – life happens. Our late cancellation window is 12 hours prior to class. If you cancel before then, we’ll put your class pass back in your account. We do charge a late cancel fee of $15 to those on memberships who cancel less than 12 hours before class. If members fail to cancel before class begins, they will be assessed a $20 no show fee.
Do my class credits expire?
They do! Make sure to check the expiration date on each class pass when you purchase. If you don’t know, just ask.
How do I purchase a gift card?
You can buy an email gift card right from our website or app by clicking/tapping on “buy credits” or you can stop by the studio if you would like a physical gift card.
What does zephyr mean?
Zephyr means a light, westward wind. Every class at Zephyr will rejuvenate, refresh, and elevate your body and mind – just as a light breeze on a warm summer day in Montana might do.
What are the perks of being an annual member at Zephyr?
We have a variety of membership and class package options which you can view here, but we have a few perks for our annual/12-month members that we think are pretty cool! Annual members receive 1 free guest pass per month and 15% off at our partner studios, Pure Barre and Ekam Yoga. They also receive massage, facial and product discounts at Complete Body Works. Plus, annual members can freeze their accounts at any time throughout the year (two weeks minimum, three months maximum). Need even more flexibility? Annual members receive 50% off a membership to our digital, on demand platform, Tradewind.