Frequently Asked Questions
2021 Zephyr policies: Know before you go.
What a wild time it’s been for our studio and our world! We’ve included all of our policies below, and while we navigate this territory, we thank you in advance for your patience and for honoring all policies. Your health and safety is, and always has been, our highest priority. Please don’t hesitate to be in touch with us with any questions at all by emailing firstname.lastname@example.org or calling us at 406-404-1663 anytime.
Reserve your spot in advance.
Clients must reserve their spot in class at least 10 minutes in advance and our late cancel window is 12 hours, so thank you in advance for planning ahead and committing to class. As a community full of people who consider one another, we also ask that you reserve space in one class per day so that as many riders can get their Zephyr on as possible.
Masks or no masks?
As per national and local guidance, masks are not required at the studio but are recommended if you have not been vaccinated. We honor whatever choice you make, and ask that you do the same for others.
Check in – in person and on your phone.
We encourage you to check yourself in using the Zephyr app once you reach the studio. Please also verbally give your name to the front desk when you arrive.
Street shoe free zone.
We require that you leave your street shoes in the lobby before heading in for class.
Cycling shoe rentals for free.
We require indoor-only clip-in shoes. If you don’t have clip-in shoes, you can rent a pair for free from the studio when you arrive.
Weights and mats.
If you are signed up for an Uplift, Evolve or Unify class, you’ll pick up your preferred weight size when you arrive at the studio. We encourage you to bring your own mat but we do have extras for you to use if you forget.
The nitty gritty: cancellation policies.
Our cancellation window is 12 hours, and cancellation fees for those on memberships is $15 for a late cancel and $20 for a no show, so please plan ahead accordingly to avoid a loss of a class credit or a fee.
Give yourself time – and space.
Plan to arrive at the studio 10-15 minutes before class begins. Conversely, give yourself enough time to get to class – no late entry once a class begins.
Don’t forget your water bottle! We have a water fountain for use for all your refilling needs. We do sell water for $2, as well.
Be in touch.
Don’t hesitate to call us at 406-404-1663, or email us at hello@zephyrcyclingstudio.
Where is Zephyr located and where do I park?
Zephyr is located at 2000 S Third Ave, Unit B, in the middle of the blue building adjacent to Freshies Café (a great spot for post-ride fuel!) on the corner of South Third Avenue and West Kagy. We have plenty of parking — you are welcome to park in any of the undesignated parking spaces.
Do you have classes for beginners?
We want all riders – new and experienced – to feel comfortable in our classes. While we don’t offer classes specifically for beginners regularly, our instructors cover the basics at the beginning of each class and offer modifications throughout each ride to ensure that all riders feel confident.
Always watch the schedule for Z101, which we offer periodically and which covers everything from bike set up and proper form to choreography and class structure. It’s free!
Does Zephyr have showers?
Yes, Zephyr has two showers stocked with EO products and bath towels as well as blow dryers for your use. You don’t have to sign up ahead of time to get a shower, first come first serve!
Do I need to bring or rent a bike towel?
Where can I get water?
We have a water fountain for filling up your reusable bottle — don’t forget to bring one! We also sell water bottles for $2.
What should I wear?
Anything in which you feel comfortable sweating. Most people wear workout leggings/bike shorts and a t-shirt or a tank. Don’t forget socks! (But if you do, we sell them!)
Should I wear cycling shoes? Are sneakers okay? Do you rent cycling shoes?
We are a clip-in only studio, so make sure to bring your cycling shoes (our bikes are SPD or Look Delta clip compatible) or to add a free pair of rental shoes to your reservation when you book.
!I hear there's a deal for my first month of unlimited classes. Tell me about it?!
You can sign up for your first month of unlimited classes at a discounted price of $88. Sign up here to create an account, purchase your first month, check out our schedule and types of classes, book a class. If you ride at least 12 times during your intro month, you can receive half off the first month of a Zephyr annual membership (normally $138/month)!
How can I access student/teacher rates?
Show us a picture of your student/teacher ID or present a valid email address to the front desk and we will tag your account so that you automatically receive discounts on memberships and class passes when you check out online, through the app, over the phone or in person.
What's the deal with the waitlist?
Join them – they work! Our booking software automatically adds clients to class from the waitlist up to 1 hour prior to the beginning of class and you will be notified via email if you’ve been added from the waitlist to class. If a spot opens up less than 1 hour prior to class, we will call you to ask if you’d like it – so make sure you have our number saved (406.404.1663). Be sure to remove yourself from the waitlist if your plans have changed, as our cancellation policy still applies should you be added to class 1 hour or more ahead of time.
What if I need to cancel?
We get it – life happens. Our late cancellation window is 12 hours prior to class. If you cancel before then, we’ll put your class pass back in your account. We do charge a late cancel fee of $15 to those on memberships who cancel less than 12 hours before class. If members fail to cancel before class begins, they will be assessed a $20 no show fee.
Our booking software automatically adds clients to class from the waitlist up to 1 hour prior to the beginning of class and you will be notified via email if you’ve been added from the waitlist to class. If a spot opens up less than 1 hour prior to class, we will call you to ask if you’d like it – so make sure you have our number saved (406.404.1663). Be sure to remove yourself from the waitlist if your plans have changed, as our cancellation policy still applies should you be added to class 1 hour or more ahead of time.
What does the email I get after class include?
The email sent to you after class delivers your class stats that mirror the numbers you see on the center console (and more!) after class, including mileage, average wattage, total wattage and calories burned. You can also view your historical stats on our website under your account.
Do my class credits expire?
They do! Make sure to check the expiration date on each class pass when you purchase. If you don’t know, just ask.
How do I purchase a gift card?
You can buy an email gift card right from our website or app by clicking/tapping on “buy credits” or you can stop by the studio if you would like a physical gift card.
What does zephyr mean?
Zephyr means a light, westward wind. Every class at Zephyr will rejuvenate, refresh, and elevate your body and mind – just as a light breeze on a warm summer day in Montana might do.
What are the perks of being an annual member at Zephyr?
We have a variety of membership and class package options which you can view here, but we have a few perks for our annual/12-month members that we think are pretty cool! Perks include:
– 1 free guest pass per month.
– Account freezing capabilities (two weeks minimum, three months maximum).
– 50% off monthly access to Tradewind, our digital class platform (discount appears automatically at check out on our app or website).
– Massage, facial and product discounts at Complete Body Works (owned by annual member Nina Haarer!).
– 10% off any purchase at Gastro Gnome (email us for the code!).
– 20% off all services at Three Rivers Nutrition (owned by annual member Dana Zurchin!) which include nutrition counseling, pantry makeovers, and grocery store tours. To learn more and schedule, reach out to Dana at email@example.com.
– 15% off class packages at Pure Barre.