You’ve come to expect the best from Zephyr – the best workout, facilities, amenities, and instructors around. We pride ourselves on offering a top-level experience every single time you walk through our doors, and we feel so fortunate to be able to serve our incredible community.
But right now, we don’t feel as though our current booking and point of sale system upholds our value of excellence. That’s why we’re excited to announce that we will be switching to a new system and app that represent Zephyr with the utmost integrity.
The new booking system/app will go live on Thursday, February 28th. In order to accurately prepare you, we wanted to explain the benefits of the new system as well as outline exactly what you’ll need to do in order to make this a seamless transition.
How It Benefits You
Book for your friends and family.
With the new system, you’ll be able to book for your friends and family directly through the app or online. If you have an annual membership, guest passes will be automatically placed into your account every month for you to use at your discretion.
It also complements our new referral program – bring in a new rider and receive 15% percent off your next class pass or, if you’re already a monthly member, you’ll receive an extra guest pass per month! Our new booking experience will make bringing friends and family easier than ever.
See how many classes you’ve done.
The numbers don’t define us at Zephyr, but they can serve as an amazing motivator. You’ll still be able to access statistics such as average power, miles ridden and calories burned, but with an additional option to see how many total classes you’ve completed!
Better booking experience.
Once we switch over, everything will be under one system. This will not only facilitate a better booking experience, but a seamless transfer of information. Booking, checking in, following up, and all of your account details will be together in one place, operating under one system.
Once our new software and app is live, we will instate a two-week booking window. This means that you will be able to book your classes for the next two weeks beginning each Sunday at noon.
What You’ll Need To Do
Step One: re-download the app
You’ll first want to delete the current Zephyr app you have on your device. Then, head on over to the App Store and search for “Zephyr Cycling” NOT “Zephyr Cycling Studio” to access and download the new app. (It’s not currently available for Android devices but will be in the coming months! The browser experience will be much easier to navigate.)
Step Two: reset your password
Once you download and open up the app, it will prompt you to login and you will need to opt to reset your password. This can be done either on the new Zephyr Cycling app or online at zephyrcyclingstudio.com. We would NOT recommend creating a brand new account, as all of your data from our old systems won’t transfer if you create a new account.
Step Three: update billing information
The final thing you’ll need to do is update your billing information including your credit card on file and your billing address – especially if you have a monthly membership so that your ability to book classes remains uncompromised. This can be done either in the new Zephyr Cycling app or online at zephyrcyclingstudio.com.
Some Things To Know
- On Thursday, February 28th you will not be able to book classes online – so we encourage you sign up early in order to book your spots for any class scheduled on the 28th or for the days following in order to make sure you procure your preferred times and bikes.
- In order to make this transition seamless for everyone, we are offering help desk hours in the week leading up to, during and after the switch. Just stop by the front desk and one of our team members will answer any questions you have and walk you through our new system.
We are confident this new booking and point of sale system will be a better experience for everyone and will more accurately represent Z and its community. We appreciate your patience with this process and can’t wait for what’s to come!